Privacy Policy
Effective date: October 14, 2026
This policy explains what information we collect when you use this website, call our number. It also explains who we share it with and what choices you have.
Who we are
When you call, your request goes through a call-routing partner to one participating independent restoration company, so it can respond. That company has its own privacy practices for the work it does in your home. Ask them for a copy.
What information we collect
Information from phone calls
Calls to (425) 307-0286 go through our call-routing and call-tracking partner. It connects your call to a participating restoration company. It may record call details, such as:
the number you called from
the date, time and length of the call
which page or ad led you to call
the general area linked to your phone number
Call recording: calls may be recorded by our call partner for quality and training. Washington law generally requires the consent of everyone on a call before it is recorded (RCW 9.73.030).
Information collected automatically
We use Google Analytics and Microsoft Clarity to see how people use the site. They collect things like:
the pages you visit and how long you stay
the site or search that sent you here
your device type, browser and general location (city level, not your street address)
how you scroll, click and move through a page. Microsoft Clarity records these as session replays and heatmaps. It hides what you type into form fields.
This information comes from cookies and similar tools.
Cookies
Cookies are small files your browser stores. Google Analytics and Microsoft Clarity use them to count visits and see which pages help people. Microsoft’s privacy statement (privacy.microsoft.com) explains how Clarity handles this data. We don’t use advertising cookies, and we don’t use cookies to sell your information. You can block or delete cookies in your browser settings, or use Google’s opt-out add-on (tools.google.com/dlpage/gaoptout).
You can block or delete cookies in your browser settings. You can still read our guides and call us without them.
How we use your information
We use it to:
- route your call or send your request to one participating restoration company, so it can call or text you back
- connect a call or form to the page that led to it, so we know which pages help
- check the quality of calls, if they are recorded
- fix problems with the site and make our guides clearer
- keep records that show you agreed to be contacted
We don’t use your information to decide whether your insurance claim is covered. That decision belongs to your insurance company.
How long we keep it
We keep call records only as long as we need them. That means long enough to respond to your request, keep proof of your consent and meet legal duties. After that, we delete them or remove the details that identify you.
Your choices
- Stop calls: tell the restoration company on the phone.
- See, correct or delete your information: call (425) 307-0286 and ask. We’ll tell you what we found. We may need to confirm your identity first.
- Block cookies: use your browser settings.
Children
This site is meant for adults dealing with home repairs. It isn’t directed to children under 13. We don’t knowingly collect information from children. If you think a child has sent us information, call (425) 307-0286 and we’ll delete it.
How we protect it
We limit who can see your records to the people and providers who need them to respond to you. No website or phone system is perfectly secure, so we can’t promise that nothing will ever go wrong.
Links to other sites
Our guides link to government and industry sites, such as the City of Bellevue or the IICRC. Those sites have their own privacy policies. We don’t control what they collect.
Changes to this policy
If we change this policy, we’ll post the new version here and update the effective date at the top.